A lot of people are bashing Palm for putting all of their eggs in Sprint’s basket by making them the exclusive carrier for the upcoming Palm Pre in the U.S. It makes sense since we keep seeing the fact that Sprint is bleeding away customers more and more each quarter. AT&T has the iPhone, Verizon has the Blackberry Storm, and up until the Palm Pre, the phone that Sprint has been pushing was the Instinct. Two smartphones vs. a dumbphone…albeit a well received dumbphone. Now, Sprint has landed them what is probably the most anticipated phone of the year. A phone that many analysts say will make or break Palm for sure, and maybe even Sprint.
Is there something that Palm knows that the rest of us don’t?
While Verizon has been consistent in their quality of service, Sprint has not always been known as the reliable choice. Personally, I switched from Sprint to AT&T (well, Cingular at the time) because Sprint’s customer service was terrible and I had dropped calls constantly. Maybe Sprint is about to start turning things around. J.D. Power and Associates released that Sprint actually tied Verizon for the best call service in the West region.
Exerpt from J.D. Power and Associates:
For a ninth consecutive reporting period, Verizon Wireless ranks highest in both the Northeast and Mid-Atlantic regions and achieves fewer customer-reported problems in dropped calls, initial connections and late text notifications, compared with the regional averages. Verizon Wireless also leads in the Southwest region and ties with Sprint Nextel to rank highest in the West region. Sprint Nextel customers, in particular, report fewer problems regarding echoes compared with the region average.
So, has Sprint started cleaning up their act and were they able to get Palm to buy into their plan? Did Palm get stuck with Sprint because Verizon and AT&T already had their super phones? Or is it just too early in the morning to try to think about these things? Let us know in the comments.
[ via J. D. Power ]
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